BEST ER IN PITTSBURGH UPDATE

Please visit the AMVAвЂ™s page on COVID-19 in Animals and the CDC for the most up-to-date information on this topic.

We have increased the deployment and use of antibacterial hand sanitizers throughout the clinic.

While we appreciate the dedication of our hard-working employees, we have a process in place where any employee showing signs of sickness will stay home. We have reinforced our strict hand-washing practices with our employees.We have elevated our already diligent cleaning and sanitizing procedures вЂ“ designating cleaning zones and reinforcing cleaning of frequently touched surfaces, including cabinet handles, countertops, workstations, and doorknobs (using our hospital-grade sanitizing solution).Please be assured that we are doing all we can to maintain a clean environment: If you prefer DELIVERY TO YOUR HOME, we do have an online pharmacy option that is available.The most efficient way to request a refill is by emailing us at with your petвЂ™s name, the medication requested, the quantity requested, and your contact information.We will alert you if the medication you request can only be refilled for 30 days. There are some medications that we stock in limited supply.In most cases, we would be happy to supply a larger quantity of medication if requested (within reason).There are certain urgent situations where medications will need to be filled outside of these hours, and we will be happy to address these as needed. You may still pick up medications at any time during business hours, but we will only be processing medication requests from 8 AM вЂ“ 4 PM (Monday through Friday). Our pharmacy hours are 8 AM вЂ“ 4 PM from Monday to Friday.Going on Vacation? Check your medication supply well in advance, not the day before you leave. Please allow at least 48 hours for requests to be fulfilled.

BEST ER IN PITTSBURGH UPDATE

If your pet received vaccinations, these will not update until your bill has been paid.Please pay your bill as soon as possible. In some situations, we may send you an email with a link to the online bill pay portal at the end of your appointment.Medication and food pick-ups will be checked out at the time of pick up.We will direct you to a check-out station at the front desk at the end of the appointment.Information on these changes will be emailed and posted on our website. We will continue to make changes to our protocols as conditions change.We ask that you remain seated during your petвЂ™s exam, and we will direct you to a check-out station at the front desk at the end of your appointment.We will have hand sanitizer available for use throughout the clinic and in the exam rooms.If you are coughing, have a fever, or have any other symptoms of COVID-19, please make every effort to find a healthy person to bring your pet to the clinic.Please remember to social distance at all times.If you do not have a mask, please ask one of our Front Office Assistants for one. Masks are required upon entering the building.If you prefer not to enter the building for your petвЂ™s exam, you may remain in your vehicle, and we will examine your pet in the clinic and communicate over the phone. You will check-in inside at the front desk upon arrival. For any non-urgent matters, you may always email us at all appointments, procedures, medication, and food pick-ups: At this time, we will be allowing one person per veterinary appointment to enter the building with their pet. Please be patient and know we will respond as soon as possible. Our call and email volume have increased tremendously during this time.

Please plan ahead and contact us well in advance to schedule annual exams and vaccinations. We are doing our best to accommodate appointment requests. Our Front Office will be happy to help guide you and your petвЂ™s needs. Please call us as soon as possible if your pet is not feeling well as these appointments go quickly. We offer a number of same-day, urgent appointments for your sick pet. All Veterinarians in our area are experiencing high patient volumes and extended wait times. We are working diligently to provide our clients and patients with the utmost standard of care. Our clinic is experiencing high patient volumes and is continuously working to meet the increased demand for veterinary care.

Best er in pittsburgh